FAQs

What happens if I forget or misplace my log-in?

If you do not know your Western Force login details and password, please email info@forcestore.com.au or call (08) 6280 0168.

 

Can I purchase Western Force merchandise at NIB Stadium?

 

Yes! Merchandise can be purchased outside Gate 1 (main entrance) and at our two merchandise outlets at the east side of the stadium.

 

What is the returns/exchange policy?

 

The Western Force have a commitment to our members & fans - whether you are at a game, visiting our store or shopping online, we are committed to providing the best customer service.


We want you to be totally satisfied with our products and services and there may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).


If you are not satisfied with your purchase, you may return it within 14 days from the date of purchase providing the following is met:

  • Original proof of purchase, a receipt, is supplied
  • Goods are in unworn/unused original condition with swing tags still attached
  • Good/s are returned within 14 days of purchase
  • Good/s are purchased at full price (no sale items, all sales are final)
  • Jerseys with heat pressed names and/or numbers, and any other personalised products cannot be exchanged or refunded under any circumstance.

 

A return postage charge of $12.95 (Standard Post) applies or you may send your own pre-paid AusPost Satchel. To organise a return, please email info@forcestore.com.au or call the Force Store on (08) 6280 0168.

 

In the rare event that your goods arrive to you damaged, call us on (08) 6280 0168

 

How do I receive my Western Force membership discount?

 

Current Western Force members receive 15% off all purchases (not available on memorabilia or sale items and not available in conjunction with any other offer).

To receive 15% off your order, please ensure you sign in with your email address and valid password. If you do not know your login details, please call us on (08) 6280 0168

 

Western Force members can also redeem the 15% discount in-store at and Western Force home games upon presentation of your valid membership card.